Job Description

We are looking for a Service Desk Agent to provide technical IT support to our customers. You will support local network infrastructure, servers, workstations, peripherals, and various software packages. Our team offers first and second-line remote support to end users. Currently, our technical team has 7 members.
 

Key Responsibilities

Support Windows 10 and Windows 11
Assist with Office software (O365)
Troubleshoot hardware incidents
Support telecom and network issues
Handle incidents related to in-house applications
Manage and follow up on IT incidents via phone or our ticketing tool, escalating to other teams when necessary
Create, review, and maintain documentation and draft communications for our customers
Requirements

Experience in a similar role with a strong technical background
Advanced knowledge of Windows 10/11
Proficiency in Microsoft Office (Office 365)
Basic knowledge of Microsoft Entra platform (including Azure AD and Intune)
Familiarity with ITIL
Excellent communication skills in Dutch and French; good knowledge of English is a plus
Ability to diagnose problems in a complex environment and provide effective solutions or workarounds
Basic knowledge of Unix is a plus
Strong phone etiquette and ability to manage and follow up on backlog effectively
Good understanding of IT to provide high-quality support
Working hours

Monday to Friday: 07:00 – 18:00 (in shifts, e.g., 07:00 – 16:00, 08:00 – 17:00, 09:00 – 18:00)
Saturday: 08:00 – 16:00 (every 3-4 weeks, with an option to work from home and no Friday shift if scheduled on Saturday)