Introductie
Our client is a public-sector IT organisation responsible for designing, developing, maintaining and evolving information systems and technological infrastructures supporting public administrations and institutions.
The organisation is undergoing a significant transformation. Several reform programmes have already been implemented, while others are being defined or are about to begin.
In this context, we are looking for a Senior Change Manager to establish and implement strategies that facilitate the adoption of major organisational changes by employees.
The Change Manager defines and coordinates activities that enable employees to develop the understanding, knowledge and ability needed to adopt the intended changes.
Successful delivery of this assignment requires close collaboration with numerous stakeholders across the organisation.
Organisatie
The Change Manager will:
• Guide and advise executive committee members in their crucial role as sponsors of change initiatives.
• Coach and, where necessary, train team managers in supporting their teams through transitions towards the desired future state.
• Work closely with the programme/project manager responsible for implementing technical, business and organisational changes.
Functie
• Develop and implement an overall human change management strategy in collaboration with relevant stakeholders, ensuring that the objectives of the change initiative (programme/project) are considered throughout the process.
• Identify internal and external stakeholders impacted by the change, assess their needs and expectations, and develop appropriate communication and stakeholder management plans.
• Define and manage the implementation of employee training to prepare them for upcoming changes.
• Collaborate closely with the programme/project manager and competence centre managers/team leaders to assess change impacts, anticipate challenges and develop appropriate mitigation plans.
• Monitor change progress and evaluate results, making adjustments where necessary to ensure the success of change initiatives.
• Identify and address resistance to change, fostering trust and promoting a culture of openness and flexibility.
• Ensure clear and consistent communication about the change, using different channels to inform employees at all levels of the organisation.
• Measure and evaluate stakeholder satisfaction with the change management process and use feedback to improve future change initiatives.
• Follow change management best practices and trends, ensuring that the organisation adopts innovative approaches adapted to its environment, specific characteristics and maturity.
Functie-eisen
Required Skills & Experience
• PROSCI/ADKAR or equivalent change management methodology: Demonstrated knowledge and experience at expert level.
• Digital transformation in the public sector: Proven experience supporting at least one digital transformation initiative within a public organisation, covering both the change strategy and its implementation.
• Belgian public-sector transformation: Proven experience supporting transformation initiatives in at least three Belgian public-sector entities, including at least one organisation with 500 or more employees.
• Transformation consulting and operational performance: At least 10 years of proven experience advising or supporting transformation initiatives within large organisations, combining change management and operational performance improvement.
• Project and programme management: Confirmed level.
• Professional coaching: Expert-level experience practising coaching under regular professional supervision.
Most recent experience for the above skills: 1 to 3 years ago.
Languages
• French: Native.
• English: Active knowledge.
• Dutch: Passive knowledge.
Practical Information
• Work arrangement: Hybrid, with a mandatory minimum of 50% onsite presence.
• Working language: The assignment is conducted exclusively in French.