• Understand the customer environment for the Business processes and IT processes

• Work with the customers (Business and IT stakeholders) to understand their

requirements and needs

• Brainstorm with the customer and bring out the requirements beneficial to them

considering the following:

o the current needs and roadmap of the customer Business and IT

o the current capabilities and roadmap (to the published level) of the

ServiceNow platform

• Be responsible for the design and architecture for the new implementation and

development of ServiceNow applications – as suitable to the business and IT based on

the baseline requirements

• Be responsible for the design and architecture for Maintenance and enhancement of

existing ServiceNow applications

• Consider the Security and Audit compliance as aligned with the agreed

standards/customer policy

• Provide guidance and thought-leadership in ServiceNow platform to customers

(Business and IT)

• Share Best Practices and guidance to the technical teams as a mentor

• Provide guidance to the implementation methodology and testing methodology.

• Prepare Solution Architecture deliverables, including validation with Security

Architects and Architecture Governance Boards.

• Proficiency with multiple of mentioned ServiceNow components: ITSM, SPM, CMDB

+ CSDM, SecOps, HR SD, SAM, HAM, ITAM, GRC, ITOM, EA

• Maintaining the Development guidelines to standardize developments

• Prepare and lead architectural board meetings and deliverables

• Ensure the completeness of the platform documentation, including usage of

Archimate modelling